Chat Support Associate (Part-time, Remote)

November 7, 2025

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HK Consultancy is a leading provider of business consulting services, specializing in strategic planning, market analysis, and customer support solutions. With a focus on innovation and excellence, we help businesses thrive in todays competitive landscape.

Company Name: HK Consultancy
Job Title: Chat Support Associate (Part-time, Remote)

Job Summary: As a Chat Support Associate at HK Consultancy, you will be responsible for providing exceptional customer service and technical support through our chat platform. This part-time, remote position requires excellent communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Respond promptly to customer inquiries via chat, email, or other communication channels
Assist customers with product information, technical issues, billing inquiries, and general support questions
Troubleshoot technical problems and provide solutions to ensure customer satisfaction
Escalate complex issues to appropriate departments for resolution
Maintain accurate records of customer interactions and transactions
Collaborate with team members to improve processes and enhance the customer experience

Required Skills and Qualifications:

Excellent written and verbal communication skills in English
Strong customer service orientation with a passion for helping others
Ability to effectively multitask and prioritize in a dynamic environment
Basic technical knowledge and proficiency with computer systems
Previous experience in customer service or support role preferred
High school diploma or equivalent; college degree a plus

Experience:

Previous experience in a customer service or support role preferred

Working Hours:

Part-time position; flexible hours available
Remote work with the ability to collaborate with team members online

Knowledge, Skills, and Abilities:

Familiarity with customer support software and ticketing systems is a plus
Ability to adapt to changing technologies and customer needs
Strong problem-solving skills and attention to detail
Ability to work independently with minimal supervision

Benefits:

Competitive hourly wage
Flexible work schedule
Opportunities for growth and advancement within the company
Work from the comfort of your own home

Why Join HK Consultancy: Joining HK Consultancy means becoming part of a dynamic team dedicated to providing top-notch support to our clients. You will have the opportunity to grow your skills, work remotely, and make a real impact on our customers satisfaction.

How to Apply: To apply for the Chat Support Associate position, please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for the role to us. We look forward to hearing from you!

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