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Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)
About the position
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative. Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction. Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Responsibilities
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Perform other duties as assigned, including work on special projects.
Requirements
- High school diploma or GED completed at time of application submission
Nice-to-haves
- Ability to work a flexible schedule.
- Some college or college degree.
- One year call center or customer service experience preferred.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Benefits
- Participation in a 401k plan
- Accrued sick and family care leave per pay period
- Flexible work schedule
- All necessary equipment provided
